Support
Warranty support
A practical guide to warranty support for LED lightboxes and fabric display frames installed on South African sites.
How warranty support works in a normal week
The warranty desk page explains how warranty support works for installed LED lightboxes and fabric display frames. Use it to log the right product details, fault description and site information before a claim is assessed.
Record the product range first, then note the frame size, install date, and the exact site where the fault appeared. Warranty checks on LED lightboxes and fabric frames often depend on whether the issue sits with the power supply, LED strips, connectors, extrusion, or printed skin. Conditions differ between inland retail centres, coastal stores, and expo venues, so site environment matters when a claim is reviewed.
Include one wide site photo and one close image of the failed part before anything is removed. A short record kept with the display, such as installer name, branch code, and power details, makes it easier to trace whether the problem came from transport, installation, power supply, or wear during use. Missing photos usually leave gaps around cable routes, fixing points, and how the frame was positioned on site.
Information needed for assessment
A proper warranty brief should show what was supplied, where it was installed, and what has stopped working. That usually means frame dimensions, illumination type, mounting method, and a plain description of the fault. For retail and expo units, clear product facts are more useful than general comments such as not working or damaged.
Check the label details, power components, and visible frame condition before you send the claim pack. Match the fault report to any install records and add photos that show the complete unit as well as the failed area. When using the contact form, include the site name, install date, and any previous repair history so the warranty review starts with the right technical context.
- Install date, branch, and frame size
- Photos of unit and failed component
- Fault summary with power information
Site conditions that affect claims
Claims from Gauteng malls, Durban coastal stores, and Cape Town fit-outs can present different wear patterns. Dust build-up, moisture exposure, repeated graphic changes, and unstable power can all affect LED lightboxes and hanging fabric frames. Site access also matters, especially where displays sit above shopfronts, inside kiosks, or on expo structures packed after an event.
Power interruptions should be noted if the unit was tested during or after load-shedding. Coastal installations may show corrosion around connectors or fixings, while inland sites often reveal dust on diffusers, drivers, and cable points. If cleaning agents were used on the frame or illuminated face, mention that as part of the fault history.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Warranty record before submission
Send the warranty brief with site photos, install date, product details and a clear note on the fault or failed component.
Capture the claim while the site details are still easy to verify. Attach the install note, product reference, photos, and a short explanation of what failed, whether that is lighting, structure, suspension hardware, or fabric fit. This gives the warranty team a complete starting file for LED display support.