Support
Parts support
A clear route for ordering replacement parts for LED fabric frames used on South African shopfitting and expo projects.
How parts supply works in a normal week
The parts desk page is for ordering replacement items for LED fabric frames used in shopfitting, retail and expo work. Use it when you need matching frame sections, lighting components or related hardware for an existing installation.
List the exact frame profile, visible fabric size, LED type, and which side the cable enters. Replacement parts for a mall lightbox differ from an expo frame that packs down between events. In Gauteng, dust can clog diffusers and connectors, while coastal sites often need extra attention on corrosion around power components.
Describe the full unit before the damaged section. Mention corner style, joiners, foot plates, hanging hardware, and whether the frame is single or double sided. A note kept with the store file also makes future reorders easier when graphics are changed or frames are moved.
Replacement parts we identify
Most parts requests end with a defined list of components for the existing LED fabric frame, not a full rebuild. This can include profile lengths, corners, LED bars, power supplies, connectors, feet, hanging kits, or silicone edge graphic checks. Clear part matching matters where the original frame is still installed on site and only one section has failed.
Use the contact form with frame dimensions, the damaged area, and any labels from the LED or power pack. Add details such as store name, mall, stand number, or city so the correct installation can be traced against previous records. If the request also affects graphics or fitting hardware, note that in the same message through the contact form.
- Matched profile sections for existing frames
- Photos showing damage, wiring, and corners
- Power supplies, LEDs, connectors, fixings
Replacement checks for South African sites
Access conditions change how parts are specified for retail and exhibition work across South Africa. A replacement foot for a freestanding unit in Sandton is not the same as a hanging component needed for a Cape Town expo hall. Site rules, loading bay times, and whether the frame must be repaired after trading hours should be included with the request.
Near the coast, salt in the air can shorten the life of connectors, power supplies and exposed fittings. In Gauteng and inland centres, dust gathers inside channels and on LEDs, so cleaning history matters when a lightbox starts dimming or flickering. Load-shedding and after-hours access also affect when lighting faults can be tested properly on site.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Information needed for part matching
Send the parts request with site photos, frame details, LED references and what needs replacement or repair.
During strip-out or maintenance, note the frame profile, corner type, LED code and transformer details before anything is discarded. Those records help when a buyer needs matching replacement sections for a retail lightbox, suspended frame or expo unit. Include photos of joins, wiring and fixing points so the correct parts can be identified against the existing installation.