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Warranty Note

A practical warranty note for LED lightboxes, fabric prints, and frame components used on South African sites.

How Warranty Note clarifies product cover

This Warranty Note sets out what is covered on LED lightboxes, fabric prints and frame components supplied for South African installations. Keep it with your project file so site teams and buyers can check the correct process if a fault is found.

Record the exact product involved before a claim is logged, including whether the issue sits with LEDs, drivers, aluminium frame sections, hanging hardware, or the printed fabric skin. South African installations face different risks inland and at the coast, so the note should mention dust build-up, moisture exposure, switching cycles, and any recent load-shedding events that may relate to the fault.

The first photo set matters more than a long description. Capture the affected corner, light strip, driver position, frame join, or silicone edge on the fabric while the display is still assembled, then store the Warranty Note with the PO, invoice, and site record so buyers and installers are working from the same information.

Cover for frames, lights, prints

A proper Warranty Note should show what is included, what evidence is needed, and which product part must be checked first on site. For a retail lightbox or expo frame, that usually means listing the frame size, installation location, date of supply, and whether the fault appears in illumination, structure, or print finish.

Use the Warranty Note alongside the project photos and any install record kept for the site. Before sending details through the contact form, check the power feed, driver label and frame code if available so the fault can be matched to the correct component.

Fault linked to the exact component
Photos taken before parts are removed
Purchase record kept with site photos

Checks that suit SA sites

Retail and expo installations in Johannesburg, Durban, and Cape Town do not fail in the same way. Inland dust can affect diffusers and fabric appearance, coastal air can influence metal fittings and power components, and older mall or exhibition wiring can cause symptoms that need to be ruled out before a warranty issue is assigned to the lightbox itself.

Site conditions should be written into the note while the display is still accessible. Include whether the unit is wall-mounted, free-standing, or suspended, whether it runs daily or only during events, and whether any recent print change, courier movement, or electrical work happened before the fault was noticed.

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Details to include on issue

Issue the Warranty Note with photos of the product, purchase timing, and details of any faults already seen on LEDs, drivers, frames, or printed fabric. Keep the subject line exact.

List the site name, product description, supply date, and the part showing the problem, then add photos that show both the full display and the close-up fault area. If fabric has puckering, LEDs are uneven, a driver is not powering up, or a frame joint is damaged, note exactly when the issue was first seen and whether the display remained in use afterward.